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Delete Your Account

Fidèle by iLab Tunisia — Account & Data Deletion

How to Delete Your Account

1

Open the Fidèle app on your device.

2

Go to your Profile by tapping your avatar in the top-right corner.

3

Scroll down and tap "Delete Account".

4

Confirm your identity by re-entering your password or using biometric authentication.

5

Tap "Permanently Delete" to confirm. Your account and data will be deleted within 30 days.

Data That Will Be Permanently Deleted

The following data is permanently and irreversibly deleted when you delete your account:

  • ✕Your user profile (name, email, username, phone number, profile photo)
  • ✕All loyalty wallets and balances (stamps and points across all businesses)
  • ✕Your full transaction history (earnings and redemptions)
  • ✕Your customer tier status and spending history
  • ✕Push notification tokens and notification history
  • ✕All reviews and feedback you submitted

Data That May Be Temporarily Retained

Certain data may be retained for a limited period after deletion for legal and business purposes:

  • Anonymized transaction records (with no link to your identity) may be retained for up to 90 days for business accounting and fraud prevention.
  • Firebase Crashlytics diagnostic data (crash logs, device info) may be retained for up to 90 days for app stability purposes. This data cannot be used to identify you.

This Action is Irreversible

Once your account is deleted, all your accumulated stamps, points, rewards, and tier status are permanently lost and cannot be recovered. If you earned rewards at any business through Fidèle, they will be forfeited.

Need Help?

If you are unable to delete your account through the app or have questions about your data, contact us: Email: fidele.official.tn@gmail.com Phone: +216 44 391 669 / +216 50 338 629 We respond to all data deletion requests within 48 hours.