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Delete Your Account

Fidèle by iLab Tunisia — Account & Data Deletion

How to Delete Your Account

1

Open the Fidèle app on your device.

2

Open your Profile: the "Profile" tab at the bottom of the screen (if you own a shop: the person icon at the top of the "Dashboard" tab).

3

Scroll down and tap "Delete Account".

4

Type the word the app asks for (DELETE) to confirm.

5

Tap "Permanently Delete Account". Your account and data will be deleted within 30 days.

Data That Will Be Permanently Deleted

The following data is permanently and irreversibly deleted when you delete your account:

  • ✕Your user profile (name, email, username, phone number, profile photo)
  • ✕All loyalty wallets and balances (stamps and points across all businesses)
  • ✕The link between you and your transactions (earnings and redemptions)
  • ✕Your customer tier at each business, and the yearly spending and visit totals it is based on
  • ✕Push notification tokens and notification history
  • ✕All reviews and feedback you submitted
  • ✕Your cards in "My other cards" (each card's name, number and look)

Data That Is Kept After Deletion

Some data is kept after your account is deleted:

  • Your transactions stay in the shops' records, which they need for their bookkeeping, but anonymized: your identity is replaced by a random code. They are kept with no time limit.
  • Firebase Crashlytics diagnostic data (crash logs, device info) may be retained for up to 90 days for app stability purposes.
  • The security log of our database is kept for 30 days, even after your account is deleted, then erased automatically. Each entry records the date and time, the IP address and the software that sent the request, the account used (with its email address, name and profile photo link), and which record was read, created or changed, or what was searched for, but never what the record contains.
  • If you own a shop: it is switched off and your staff lose their access, but the shop's own records stay, including its name, address and contact details, its programs and its transactions. If you work in a shop, the transactions you recorded keep a note of who recorded them.

This Action is Irreversible

Once your account is deleted, all your accumulated stamps, points, rewards, and tier status are permanently lost and cannot be recovered. If you earned rewards at any business through Fidèle, they will be forfeited.

Need Help?

If you are unable to delete your account through the app or have questions about your data, contact us: Email: fidele.official.tn@gmail.com Phone: +216 44 391 669 / +216 50 338 629 We respond to all data deletion requests within 48 hours.