Privacy Policy
Last updated: January 2026
1. Introduction
Welcome to Fidèle. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
We collect information you provide directly: name, email address, phone number, and username when you create an account. We also collect transaction data including stamps earned, points accumulated, rewards redeemed, and transaction amounts for tier calculations. Your annual spending total is tracked to determine your customer tier level (Bronze, Silver, Gold, or VIC). Device information such as device type, operating system, and unique device identifiers may be collected for service improvement. We record the timestamp of your tier period start date for annual tier resets.
3. How We Use Your Information
We use your information to: provide and maintain our loyalty service; process your transactions and manage your rewards; calculate and update your customer tier level based on annual spending; apply tier-based earning multipliers to your rewards; send you notifications about your account, rewards, and tier status changes; improve our services through anonymized analytics; communicate with you about updates and promotional offers (with your consent); ensure security and prevent fraud.
4. Data Sharing and Third-Party Services
We share your information with: businesses you interact with (your transaction history with that specific business only); service providers including Firebase (Google Cloud Platform) for hosting, authentication, and database services; cloud storage providers for secure data storage; analytics services for anonymized usage statistics; legal authorities when required by law. We never sell your personal data to third parties for marketing purposes. All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
5. Data Security
We implement industry-standard security measures including: encrypted data transmission (SSL/TLS); secure cloud storage with Firebase; access controls and authentication; regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Data Control
You have the right to: access your personal data at any time through your profile; correct inaccurate information via account settings; request deletion of your account and all associated data (we will delete your data within 30 days of verification); export your data in JSON format for portability; object to processing of your data for specific purposes; restrict processing while we verify accuracy of disputed data; opt out of promotional communications via app settings or email unsubscribe; withdraw consent at any time without affecting lawfulness of prior processing. For GDPR compliance (EU residents): you have additional rights including the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at ilabtunisia.official@gmail.com with proof of identity.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction history is kept for business record-keeping purposes. After account deletion, we may retain anonymized data for analytics. Legal obligations may require us to keep certain data for specified periods.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent and believe your child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: Email: ilabtunisia.official@gmail.com Phone: +216 44 391 669 / +216 50 338 629 We aim to respond to all privacy-related inquiries within 48 hours.