Terms of Sale and Use
Last updated: September 13, 2026
1. Acceptance of Terms
By creating an account or using the Fidèle application, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users, including customers, business owners, and employees.
2. Description of Service
Fidèle is a digital loyalty rewards platform that enables businesses to create and manage loyalty programs, and customers to earn and redeem rewards. The service includes QR code scanning for earning points/stamps, digital wallet management, reward redemption, and business analytics.
3. User Accounts
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. You must be at least 13 years old to create an account. Each person may only create one account. We reserve the right to suspend or terminate accounts that violate these terms.
4. User Responsibilities
You agree not to: use the service for any illegal purpose; attempt to gain unauthorized access to other accounts; share your account credentials with others; create multiple accounts to abuse loyalty programs; use automated systems to interact with the service; engage in any activity that disrupts or interferes with the service.
5. Business Owner Terms
Business owners are responsible for the accuracy of their business information and loyalty program details. Businesses must honor all legitimate reward redemptions earned through the platform. Business accounts require verification before full access is granted. Businesses must comply with all applicable local laws and regulations.
6. Loyalty Program Rules
Points and stamps earned through Fidèle have no cash value and cannot be transferred or sold. Rewards are subject to availability and may be modified or discontinued by businesses. Fraudulent earning or redemption of rewards will result in account termination. Accumulated points/stamps may expire according to individual business policies.
7. Customer Tier System
Fidèle operates a platform-wide customer tier system (Bronze, Silver, Gold, VIC) based on your annual spending across all businesses. Tier levels are calculated automatically based on total spending in Tunisian Dinars (TND) over a 365-day period: Bronze (0-500 TND), Silver (500-1,500 TND), Gold (1,500-3,000 TND), and VIC (3,000+ TND). Each tier provides an earning multiplier (Bronze: 1x, Silver: 1.25x, Gold: 1.5x, VIC: 2x) applied when earning points or stamps. Your tier resets annually from your tier period start date. Tier calculations are based on transaction amounts reported by businesses and may not reflect discounts or refunds. Tiers are assigned automatically and cannot be manually adjusted. We reserve the right to modify tier thresholds and benefits with 30 days notice.
8. Privacy and Data
We collect and process personal data as described in our Privacy Policy. Your transaction history and loyalty data are stored securely. We may share anonymized analytics with businesses to improve their services. You can request deletion of your data by contacting support.
9. Intellectual Property
The Fidèle name, logo, and all related content are protected by intellectual property laws. Users retain ownership of content they submit but grant us a license to use it for service operation. You may not copy, modify, or distribute any part of the application without permission.
10. Limitation of Liability
Fidèle is provided "as is" without warranties of any kind. We are not responsible for actions taken by businesses or other users. We are not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the service, if any.
11. Termination
We may terminate or suspend your account at any time for violations of these terms. You may delete your account at any time through the app settings. Upon termination, your accumulated points and stamps may be forfeited. Certain provisions of these terms survive termination.
12. Governing Law and Dispute Resolution
These terms are governed by the laws of Tunisia. Any disputes arising from these terms or your use of the service will be resolved through: first, good faith negotiation between parties; if unresolved within 30 days, mediation by a mutually agreed mediator; if mediation fails, binding arbitration in Tunisia. For EU residents, you retain the right to bring proceedings in your country of residence. Class action lawsuits are not permitted; disputes must be resolved individually.
13. Changes to Terms
We may update these terms from time to time. We will notify users of significant changes via email or in-app notification. Continued use of the service after changes constitutes acceptance. You should review these terms periodically.
14. Contact Information
For questions about these Terms and Conditions, please contact us at: Email: fidele.official.tn@gmail.com Phone: +216 44 391 669 / +216 50 338 629 We aim to respond to all inquiries within 48 hours.
Prices, taxes, and fees
Prices are in Tunisian dinars (TND) and include all taxes, including VAT at 19%. iLab TN adds no activation, administration, delivery, or other additional fee to the displayed price.
Online payment methods
Payment is made online in Tunisian dinars (TND) at the start of each monthly period. Transactions are processed securely by Flouci. Customers choose one of the methods displayed on the payment page and confirm the transaction. An order is validated only after Flouci confirms payment. iLab TN does not retain the customer’s complete banking details.
Subscription and renewal
Paid plans are monthly subscriptions that renew automatically. The payment method is charged on each due date until cancellation. The price and order summary are shown before payment confirmation.
Delivery terms and activation time
Fidèle is an entirely digital service: no physical product is shipped and no delivery fee applies. Access for the purchased plan is activated immediately after Flouci confirms payment. If activation does not appear, customers should contact support through the Contact page and provide their account email and payment reference.
Cancellation and termination policy
Customers may cancel renewal and terminate their subscription at any time before the next due date, using the option in their account when available or by sending a request through the Contact page. Cancellation takes effect at the end of the paid period: access remains available until then and no further charge is made. A request received after a new period has been charged is handled under the refund policy below.
Return, exchange, and refund conditions
Because Fidèle is a digital service with no physical product delivery, physical returns and product exchanges do not apply. A first paid subscription may be fully refunded when requested through the Contact page within 7 days of payment. No prorated refund is provided after that period. Duplicate payments, incorrect charges, and payments that do not activate the service are refunded after verification. The request must include the account email, payment date, amount, and payment reference.
Complaints and disputes
Complaints should first be sent to iLab TN support. The parties will seek an amicable solution. Otherwise, Tunisian law applies and the competent Tunisian courts may be consulted.